Last year I bought myself a new camera online from Tesco. One of those emails arrived in my inbox with a 'deal of the day' and for me the camera was the dog bollocks, in as much as it had a large 8 mega pixel whatsit .... and a large LCD, and yes I do like things big.. say no more! Oh and it is red! which is almost as good as purple but not quite, like size colour of inanimate objects does matter. It was a great price and the bonus was that it came with a, yes you guessed it, large memory card. Total cost £74.
It arrived quickly but not with the promised memory card, so I contacted Tesco and they apologised, told me they'd run out and would credit me for the cost of the memory card. I found to my surprise a credit of £36.99 in my bank account, so the camera was only £37! I bought the same memory card from Amazon for a few pounds only, so a result, thank you Tesco!
A few weeks ago my girlfriend's washing machine broke down in its last month before the 12 month warranty ran out, she arranged through the manufacturer a service call, she stayed in all day, but no one came. She called them again and spent one hour on the phone and arranged a second service call, no one arrived, again. The third time she complained and again apologies received and another day arranged, no one turned up AGAIN. Now apoplectic with rage she spent another hour on the phone, but they couldn't establish the problem and would call her back in due course. She called me in frustration and we talked about it, she decided to call Tesco as they sold it to her and I told her they were pretty good on customer service. Tesco called her back immediately to save her phone bill and they got to the bottom of the problem right away. The manufacturer had been faxing the repair guy, who was no longer the repair guy, so he had been ignoring the faxes. Behind the scenes Tesco sorted it out and within three days my pal had a brand new machine and model installed and the old one taken away. Happy customer, great customer service.
Moral of the story? Contact the supplier of the goods in the first instance especially if it is Tesco.
Now hold that thought a moment, I have a question ...
In October 1975 , I had just returned from a year in the States and I had been working at Tesco for three days. It was late afternoon, I was pricing and filling up the sugar bay by the staff entrance, when in walked this tall blonde haired chap in a school blazer, he smiled, flashed his white pearlies at me ( his teeth) as he passed by. Being very shallow and taken by his good looks I was immediately smitten. I was sent to work with him - on the biscuits - later that shift. He is now my husband and father of my children.
My question is...if he pisses me off any further and insists in pursuing his impersonation of Dickens' Mr. Bah humbug, will Tesco exchange him for a new model? And btw I haven't a receipt or guarantee!